:root{--bg: #f4f5f7;--surface: #ffffff;--border: #e2e5eb;--text: #1a1d26;--muted: #6b7280;--accent: #0f6e56;--accent-soft: #e6f4ef;--moneybird: #007fff;--danger: #b42318;--warn: #b54708;--sidebar: #111827;--sidebar-text: #e5e7eb;--radius: 8px;--font: "Segoe UI", "IBM Plex Sans", system-ui, sans-serif;--mono: "IBM Plex Mono", ui-monospace, monospace}*{box-sizing:border-box}html,body{margin:0;padding:0;min-height:100%;font-family:var(--font);color:var(--text);background:var(--bg)}a{color:var(--accent);text-decoration:none}button,.btn{font:inherit;cursor:pointer;border:1px solid transparent;border-radius:var(--radius);padding:.55rem .9rem;background:var(--accent);color:#fff}button.secondary,.btn.secondary{background:var(--surface);color:var(--text);border-color:var(--border)}button.danger{background:var(--danger)}button:disabled{opacity:.55;cursor:not-allowed}input,textarea,select{font:inherit;border:1px solid var(--border);border-radius:var(--radius);padding:.55rem .7rem;background:var(--surface);width:100%}textarea{min-height:120px;resize:vertical}.app-shell{display:grid;grid-template-columns:220px 1fr;min-height:100vh}.side-nav{background:var(--sidebar);color:var(--sidebar-text);padding:1.25rem 1rem;display:flex;flex-direction:column;gap:1rem}.side-nav nav{display:flex;flex-direction:column}.brand{font-weight:700;letter-spacing:-.02em;font-size:1.15rem;color:#fff}.nav-group{display:flex;flex-direction:column;gap:.15rem}.nav-group+.nav-group{margin-top:1.1rem}.nav-group-title{font-weight:700;letter-spacing:-.02em;font-size:1.05rem;color:#fff;padding:0 .55rem .35rem}.side-nav a{color:var(--sidebar-text);opacity:.85;display:flex;align-items:center;justify-content:space-between;gap:.5rem;padding:.45rem .55rem;border-radius:6px}.mailbox-nav-label{display:inline-flex;align-items:center;gap:.45rem;min-width:0}.mailbox-icon{width:16px;height:16px;border-radius:3px;object-fit:contain;flex-shrink:0;background:#ffffffeb}.mailbox-icon-lg{width:20px;height:20px;border-radius:4px;background:transparent}.mailbox-title{display:flex;align-items:center;gap:.55rem;min-width:0}.side-nav a .mailbox-count{font-variant-numeric:tabular-nums;opacity:.65;font-size:.85em}.side-nav a:hover,.side-nav a.active{background:#ffffff14;opacity:1}.side-nav a.pending{opacity:.55}.main{min-width:0}.topbar{display:flex;justify-content:space-between;align-items:center;padding:.85rem 1.25rem;border-bottom:1px solid var(--border);background:var(--surface)}.desk{display:grid;grid-template-columns:320px 1fr 300px;min-height:calc(100vh - 57px)}.list-pane,.thread-pane,.crm-pane{background:var(--surface);border-right:1px solid var(--border);min-height:0;overflow:auto}.crm-pane{border-right:none;border-left:1px solid var(--border);padding:1rem}.customer-block{margin-top:.85rem;padding-top:.85rem;border-top:1px solid var(--border)}.customer-block:first-of-type{margin-top:.65rem;padding-top:0;border-top:none}.customer-block-head{display:flex;align-items:center;justify-content:space-between;gap:.5rem;flex-wrap:wrap}.customer-block-title{margin:0 0 .25rem;font-size:.78rem;font-weight:600;letter-spacing:.04em;text-transform:uppercase;color:var(--muted)}.customer-billing-summary{margin:0 0 .55rem;font-size:.82rem;line-height:1.4}.customer-meta{margin:.55rem 0 0;display:grid;gap:.35rem}.customer-meta>div{display:flex;justify-content:space-between;align-items:baseline;gap:.75rem;font-size:.82rem}.customer-meta dt{margin:0;color:var(--muted);font-weight:500}.customer-meta dd{margin:0;font-weight:500;text-align:right}.customer-flags{margin:.5rem 0 0;font-size:.78rem;line-height:1.35}.customer-actions-block{display:grid;gap:.55rem}.customer-action-btns{display:flex;flex-wrap:wrap;gap:.4rem}.customer-action-btn{-webkit-appearance:none;-moz-appearance:none;appearance:none;display:inline-flex;align-items:center;justify-content:center;padding:.38rem .7rem;font-size:.78rem;font-weight:500;line-height:1.2;border-radius:7px;border:1px solid var(--border);background:var(--surface);color:var(--text);box-shadow:none;cursor:pointer}.customer-action-btn:hover:not(:disabled){background:#f3f4f6;border-color:#d1d5db}.customer-action-btn:disabled{opacity:.55;cursor:not-allowed}.customer-action-btn.danger-outline{color:#b42318;border-color:#fecaca;background:#fff}.customer-action-btn.danger-outline:hover:not(:disabled){background:#fef2f2;border-color:#fca5a5}.customer-action-btn.danger{background:#b42318;border-color:#b42318;color:#fff}.customer-action-btn.danger:hover:not(:disabled){background:#912018;border-color:#912018}.customer-action-btn.primary{background:var(--text);border-color:var(--text);color:#fff}.customer-action-btn.primary:hover:not(:disabled){opacity:.9}.customer-action-confirm{display:grid;gap:.5rem;padding:.6rem .7rem;border-radius:8px;background:#f9fafb;border:1px solid var(--border)}.customer-action-confirm p{margin:0;font-size:.82rem;line-height:1.35}.customer-action-meta{margin:0;font-size:.72rem;line-height:1.35}.customer-action-flash{margin:0;padding:.4rem .55rem;border-radius:6px;font-size:.78rem;line-height:1.35}.customer-action-flash.ok{background:#e6f4ef;color:#0f6e56;border:1px solid #b7e3d2}.customer-action-flash.err{background:#fef2f2;color:#b42318;border:1px solid #fecaca}.customer-lookup{display:grid;gap:.4rem;margin-top:.65rem}.customer-lookup.compact{margin-top:.35rem}.customer-lookup-label{font-size:.72rem;font-weight:600;color:var(--muted)}.customer-lookup-row{display:flex;gap:.35rem;align-items:stretch}.customer-lookup-input{width:auto;min-width:0;flex:1;padding:.35rem .5rem;font-size:.8rem}.customer-lookup-block{display:grid;gap:.35rem}.customer-lookup-toggle{-webkit-appearance:none;-moz-appearance:none;appearance:none;background:transparent;border:none;box-shadow:none;padding:0;margin:0;font-size:.75rem;font-weight:500;color:var(--muted);cursor:pointer;text-align:left;width:auto}.customer-lookup-toggle:hover{color:var(--text);text-decoration:underline}.customer-match-note{margin:.45rem 0 0;font-size:.72rem;line-height:1.35}.customer-match-note strong{font-weight:600;color:var(--text)}.legacy-card{margin:0 0 .85rem;padding:.75rem .8rem .7rem;border-radius:var(--radius);border:1px solid #ddd6fe;background:linear-gradient(165deg,#f5f3fff2,#faf5ffb8);box-shadow:inset 0 1px #ffffffb3}.legacy-card-head{display:flex;align-items:center;gap:.45rem;margin-bottom:.55rem}.legacy-badge{display:inline-flex;align-items:center;padding:.12rem .42rem;border-radius:999px;font-size:.62rem;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:#6d28d9;background:#ede9fef2;border:1px solid #c4b5fd}.legacy-card-title{margin:0;font-size:.72rem;font-weight:600;letter-spacing:.02em;color:#5b4b81}.legacy-frame{display:block;width:100%;min-height:72px;border:0;border-radius:8px;background:#ffffff8c;overflow:hidden}.status-pill{display:inline-flex;align-items:center;flex-shrink:0;padding:.18rem .5rem;border-radius:999px;font-size:.68rem;font-weight:600;letter-spacing:.02em;line-height:1.2;white-space:nowrap}.status-pill.active{background:#e6f4ef;color:#0f6e56;border:1px solid #b7e3d2}.status-pill.warn{background:#fff7ed;color:#b54708;border:1px solid #fed7aa}.status-pill.danger{background:#fef2f2;color:#b42318;border:1px solid #fecaca}.status-pill.muted{background:#f3f4f6;color:#6b7280;border:1px solid #e5e7eb}.invoice-list{list-style:none;margin:0;padding:0;display:grid;gap:.35rem}.invoice-row{display:grid;grid-template-columns:minmax(0,1fr) auto auto;align-items:center;gap:.45rem .55rem;padding:.45rem .55rem;border-radius:calc(var(--radius) - 2px);background:#f9fafb;border:1px solid #eef0f3;font-size:.8rem}.invoice-date{color:var(--muted);white-space:nowrap}.invoice-amount{font-weight:600;font-variant-numeric:tabular-nums;white-space:nowrap}.invoice-amount.negative{color:var(--muted)}.moneybird-link{font-size:.72rem;font-weight:600;color:var(--moneybird);text-decoration:none;white-space:nowrap}.moneybird-link:hover{color:#0066d6;text-decoration:underline}.thread-pane,.crm-pane{position:relative}.thread-pane.is-loading,.crm-pane.is-loading{opacity:.72;pointer-events:none;transition:opacity .15s ease}.pane-loading-bar{position:absolute;top:0;left:0;right:0;height:2px;z-index:2;background:linear-gradient(90deg,transparent,var(--accent) 35%,var(--accent) 65%,transparent);background-size:200% 100%;animation:loading-bar 1s ease-in-out infinite}.list-item.pending{opacity:.6}@keyframes loading-bar{0%{background-position:100% 0}to{background-position:-100% 0}}@keyframes skeleton-shimmer{0%{background-position:100% 0}to{background-position:-100% 0}}.skeleton{border-radius:4px;background:linear-gradient(90deg,#eef0f3 25%,#f8f9fa,#eef0f3 75%);background-size:200% 100%;animation:skeleton-shimmer 1.2s ease-in-out infinite}.skeleton-line{height:.75rem}.skeleton-block{height:2.5rem}.customer-skeleton{margin-top:.5rem}.list-item{display:block;padding:.9rem 1rem;border-bottom:1px solid var(--border);color:inherit}.list-item:hover,.list-item.active{background:var(--accent-soft)}.list-item .meta{display:flex;align-items:center;flex-wrap:wrap;gap:.35rem;color:var(--muted);font-size:.8rem;margin-top:.25rem}.list-item .meta-sep{opacity:.4;font-size:.75rem}.list-item-age{font-size:.72rem;color:#9ca3af;font-variant-numeric:tabular-nums;letter-spacing:-.01em}.badge{display:inline-block;font-size:.7rem;padding:.15rem .4rem;border-radius:999px;background:#eef2ff;color:#3730a3}.badge.closed{background:#f3f4f6;color:#4b5563}.badge.problem{background:#fff1f2;color:#be123c}.ticket-header{padding:1rem 1.25rem;border-bottom:1px solid var(--border)}.ticket-header-meta{display:flex;justify-content:space-between;align-items:center;gap:.75rem;flex-wrap:wrap;margin-top:.45rem}.ghost-link{-webkit-appearance:none;-moz-appearance:none;appearance:none;background:transparent;border:none;box-shadow:none;padding:0;color:var(--muted);font-size:.8rem;text-decoration:underline;text-decoration-color:transparent;text-underline-offset:3px;transition:color .15s ease,text-decoration-color .15s ease}.ghost-link:hover{color:#be123c;text-decoration-color:currentColor}.label-chip{display:inline-flex;align-items:center;gap:.2rem;padding:.2rem .35rem .2rem .55rem;border-radius:999px;font-size:.72rem;font-weight:600;letter-spacing:.01em}.label-chip.problem{background:linear-gradient(135deg,#fff1f2,#ffe4e6);color:#9f1239;border:1px solid #fecdd3}.label-chip-x{-webkit-appearance:none;-moz-appearance:none;appearance:none;background:transparent;border:none;box-shadow:none;color:inherit;opacity:.55;padding:0 .25rem;font-size:1rem;line-height:1;border-radius:999px}.label-chip-x:hover{opacity:1;background:#9f123914}.modal-kicker{margin:0 0 .25rem;font-size:.72rem;font-weight:600;letter-spacing:.08em;text-transform:uppercase;color:#be123c}.modal-problem h2,.modal-resolve h2{margin-bottom:.35rem}.field-label{display:block;font-size:.82rem;color:var(--muted);margin-bottom:.35rem}.btn-neutron{background:linear-gradient(135deg,#0f766e,#0f6e56)}.btn-neutron:hover{filter:brightness(1.05)}.message{padding:1rem 1.25rem;border-bottom:1px solid var(--border)}.message.out{background:#f8fafc}.message .who{font-size:.85rem;color:var(--muted);margin-bottom:.4rem}.composer{padding:1rem 1.25rem;border-bottom:1px solid var(--border);background:#fafafa;display:grid;gap:.6rem}.composer form{display:grid;gap:.55rem}.composer-toolbar{display:flex;flex-wrap:wrap;align-items:center;gap:.35rem}.composer-toolbar-spacer{flex:1;min-width:.5rem}.composer-chip-ai{color:#6366f1;gap:.3rem}.composer-chip-ai:hover{background:#6366f114;color:#4f46e5}.composer-chip-icon{width:.85rem;height:.85rem;flex-shrink:0}.composer-ai-hint{display:flex;align-items:center;gap:.4rem;margin:0;font-size:.75rem;color:var(--muted)}.composer-ai-dot{width:6px;height:6px;border-radius:50%;background:linear-gradient(135deg,#a5b4fc,#6366f1);flex-shrink:0}.composer-actions{display:flex;flex-wrap:wrap;align-items:center;gap:.4rem .75rem;padding:.55rem .7rem;border-radius:8px;background:#6366f10a;border:1px solid rgba(99,102,241,.1)}.composer-actions-label{flex:0 0 100%;font-size:.68rem;font-weight:600;text-transform:uppercase;letter-spacing:.05em;color:#6366f1;opacity:.8}.composer-action{display:inline-flex;align-items:center;gap:.4rem;font-size:.82rem;color:var(--text);cursor:pointer;margin:0;white-space:nowrap;flex-shrink:0}.composer-action input{accent-color:#6366f1;margin:0}.composer-footer{display:flex;flex-wrap:wrap;align-items:center;gap:.5rem .75rem;margin-top:.15rem}.composer-footer-hint{font-size:.8rem}.composer-chip{-webkit-appearance:none;-moz-appearance:none;appearance:none;display:inline-flex;align-items:center;background:transparent;color:var(--muted);border:1px solid transparent;box-shadow:none;padding:.28rem .55rem;font-size:.78rem;font-weight:500;border-radius:6px;line-height:1.2}.composer-chip:hover{background:#1118270a;color:var(--text)}.composer-chip.active{background:var(--surface);color:var(--text);border-color:var(--border)}.composer-select{width:auto;min-width:8.5rem;max-width:12rem;padding:.28rem .5rem;font-size:.78rem;color:var(--muted);background:transparent}.composer-cc{display:grid;gap:.4rem}.composer-cc input{padding:.4rem .6rem;font-size:.85rem}.composer-body{min-height:240px}.composer-attach{cursor:pointer}.composer-files{list-style:none;margin:0;padding:0;display:flex;flex-wrap:wrap;gap:.35rem}.composer-files li{display:inline-flex;align-items:center;gap:.35rem;padding:.25rem .45rem;border-radius:6px;background:#f3f4f6;border:1px solid var(--border);font-size:.75rem;max-width:100%}.composer-files li span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:14rem}.composer-file-remove{-webkit-appearance:none;-moz-appearance:none;appearance:none;background:transparent;border:none;box-shadow:none;color:var(--muted);padding:0 .15rem;font-size:1rem;line-height:1;cursor:pointer}.composer-file-remove:hover{color:var(--danger)}.composer-sig-hint{margin:0;font-size:.75rem}.composer-translate{display:inline-flex;align-items:center;gap:.4rem;margin:0;padding:0;border:none;background:transparent;font-size:.8rem;line-height:1.3;color:var(--muted);cursor:pointer;max-width:100%}.composer-translate input[type=checkbox]{width:auto;min-width:0;margin:0;padding:0;accent-color:#0284c7;flex-shrink:0}.composer-translate span{min-width:0}.composer-translate strong{font-weight:600;color:var(--text)}.sticky-notes{padding:.75rem 1.25rem 0;display:grid;gap:.65rem;border-bottom:1px solid var(--border);background:#fffbeb}.note-card{margin:.85rem 1.25rem;padding:.85rem 1rem;border-radius:8px;background:#fef9c3;border:1px solid #fde047;color:#713f12}.note-card.sticky{margin:0}.note-meta{display:flex;justify-content:space-between;gap:.75rem;flex-wrap:wrap;font-size:.78rem;opacity:.85;margin-bottom:.45rem}.note-body{white-space:pre-wrap;font-family:inherit;margin:0;font-size:.95rem}.note-actions{margin-top:.65rem}.note-actions button{font-size:.8rem;padding:.3rem .55rem}.card{border:1px solid var(--border);border-radius:var(--radius);padding:.85rem;margin-bottom:.85rem;background:var(--surface)}.card h3{margin:0 0 .5rem;font-size:.85rem;text-transform:uppercase;letter-spacing:.04em;color:var(--muted)}.login-wrap{min-height:100vh;display:grid;place-items:center;padding:1rem;background:radial-gradient(circle at 20% 20%,#d1fae5 0,transparent 40%),radial-gradient(circle at 80% 0%,#e0e7ff 0,transparent 35%),var(--bg)}.login-card{width:min(420px,100%);background:var(--surface);border:1px solid var(--border);border-radius:12px;padding:2rem;box-shadow:0 10px 40px #1118270f}.login-card h1{margin:0 0 .35rem;font-size:1.6rem;letter-spacing:-.03em}.muted{color:var(--muted)}.row{display:flex;gap:.5rem;flex-wrap:wrap;align-items:center}.attachments{display:flex;flex-wrap:wrap;gap:.4rem;margin-top:.6rem}.chip{display:inline-flex;align-items:center;gap:.35rem;padding:.3rem .55rem;border-radius:6px;border:1px solid var(--border);background:#fff;font-size:.8rem;color:var(--text)}.banner{margin:1rem 1.25rem 0;padding:.75rem .9rem;border-radius:var(--radius);background:#fff7ed;border:1px solid #fed7aa;color:#9a3412}.modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;z-index:50;background:#11182773;display:grid;place-items:center;padding:1rem}.modal{width:min(440px,100%);background:var(--surface);border:1px solid var(--border);border-radius:10px;padding:1.25rem;box-shadow:0 16px 48px #1118272e}.modal h2{margin:0 0 .35rem;font-size:1.15rem;letter-spacing:-.02em}.modal textarea{width:100%}@media(max-width:1100px){.desk{grid-template-columns:280px 1fr}.crm-pane{display:none}}@media(max-width:800px){.app-shell{grid-template-columns:1fr}.side-nav{flex-direction:row;flex-wrap:wrap;align-items:center}.desk{grid-template-columns:1fr}}